Become a Regular Customer to Join Our Fantastic Loyalty Club!
As a loyalty club member you’ll be part of our Firespiral family, with access to loads of special rewards and exclusive opportunities! When you first reach the purchase level to join, you’ll become one of our Firesprites, with membership benefits that last for 12 months. If you apply again within that 12 month period, you will upgrade to Grand High Spiral Goblin, with even more perks! You can keep renewing your membership, and will be sent a new pack each time you do.
Firesprite members get:
- A unique certificate of membership.
- Entry into our prize draw each month.
- An exclusive Firesprite member enamel pin.
- A pack of wrap cloth scraps.
- A 30% discount code on your birthday.
- An invitation to join us in exclusive ‘behind the scenes’ discussion forums, where you can share your ideas and have your say about future weaves, new developments etc.
- Early access to buy special things, pre-orders and new releases.
IF you make another 3 qualifying orders in the 12-month rolling period you get the opportunity to upgrade to the title of Grand High Spiral Goblin!
Grand High Spiral Goblin level members get:
- All perks of Firesprite membership.
- An exclusive Grand High Spiral Goblin member badge.
- An extra entry into our prize draw each month (twice the chance of winning!).
- The choice of a gift from a list that we offer you.
To join our Loyalty Club read our terms and conditions then fill in the form below.
- To join our Loyalty Club you need to complete the form on this page.
- The form will ask you to add the order numbers of your 3 qualifying orders. These numbers can be found on your account overview.
- Qualifying orders will have all taken place within a rolling 12 month period.
- From 1st January 2021, qualifying UK orders need to total £100 or more excluding shipping costs. International orders shipped to customers outside of the UK need to total £83.33 or more excluding shipping costs. International orders made between 13th March and 31st December 2020 need to total £100 or more. Your order can comprise several items that are lower in value, so long as the total order amount reaches the qualifying value. Orders of £80 or more that were placed before 13th March 2020 (and that meet the other qualifying criteria) will also qualify.
- You will also need to have completed a review per order of at least one of the items that you have bought before you can apply. Reviews should ideally be made on the product listing. If this isn’t possible (if the item is out of stock) we’d love a review/recommendation on our Facebook Page. If you don’t do Facebook then there is a box for your review on the entry form. If you have more than one item in your order feel free to just review one (or all!) of them.
- Orders all need to have been placed via a single account. We cannot accept orders that were checked out as ‘guest’ or combine orders from several accounts, even if they are all yours! If you want to have past orders added to your account please send us an email (to firstname.lastname@example.org), we’ll be happy to help.
- Each order number can only be submitted once. You will be able to see which orders you have previously redeemed on your account overview.
- If you cancel one (or more) of the orders that you submitted after receiving your membership, you no longer meet eligibility criteria, your membership would be cancelled and you would need to apply again following your next qualifying purchase.
- Membership packs and prizes will be sent to the shipping address on your account. We regret that we cannot send gifts to other people.
- Purchases made outside of the website (cash sales at events etc) will not be eligible.
- Firesprite membership starts on the application date and runs for 12 months.
- Grand High Spiral Goblin (seriously, who came up with that name?) membership can only be achieved by someone who is already a Firesprite member and starts on the date of the successful application. G H S Goblin membership reverts to Firesprite membership once the initial Firesprite membership application comes to an end 12 months after the initial application.
For example if you applied for Goblin status 7 months after you became a Firesprite, you’d be a Goblin for the following 5 months, then revert back to Firesprite for the next 7 months (unless you submitted your next loyalty application within that time)
- Subsequent applications during G H S Goblin membership will extend the term of your membership.
- This scheme may change or end at any point
- Thanks for making it to the end!