ORDER CANCELLATION POLICY.
*please include your name, address, contact details (telephone or email address) and order number in your returned parcel in order for us to be able to process it in a timely manner. Without this information, it is hard to identify the returned parcel as having come from you!!*
We cannot apply discounts or special offers retroactively to orders already placed with us. If you have purchased two or more identical items in separate orders and choose to return one, we will refund that item from the order you placed most recently.
We do not accept returns on cloth that we cut from the roll to fulfil your order, or on pre-ordered items that we don’t routinely stock (examples are size 1 and size 9 or above wraps, Integra carriers and ring slings) as these constitute a custom order. Your statutory rights are not affected.
In accordance with EU and distance selling regulations (now known as the consumer contract regulation), you have the right to cancel this contract within 14 calendar days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel you must inform us (Firespiral Slings LTD, 52 Little Stones Road, Egerton, Bolton, BL7 9UN (this is our office address, do not return your parcel to this address!) +44(0)7583 515389, [email protected]) of your decision to cancel this contract by a clear statement (eg a letter sent by post or by email). You may use the attached model cancellation form but it is not obligatory. You can also electronically fill in and submit an order cancellation form on our website further down this page. If you use this option we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The Rest of The World
We will extend our EU policy to the rest of the world, but will deduct the original cost of shipping from your refund and will not cover return shipping to ourselves. Parcels must be marked as “returning to seller for full refund” to avoid unnecessary delays/charges re-importing into the UK.
We will issue the refund within 14 days of our receipt of the returned item provided that it reaches us in the physical condition outlined above. Refunds can take up to 10 days to reach your account once we have sent them from our merchant account, due to standard banking timescales.
You can complete the form below as an alternative to writing to or emailing us to cancel your order.
Returns should be sent to:
Firespiral Slings returns
16 Mount Avenue
Please mark any international customs forms as “returning purchase to vendor for refund”.
To Firespiral Slings,
52 Little Stones Road, Egerton, Bolton, BL7 9UN (this our official office address that we are legally required to list as part of this form, please do not return parcels to this address)
I hereby give notice that I cancel my contract of sale of the following goods: