We aim to process orders booked with standard signed for shipping within 1-2 working days. We post parcels out Monday- Friday.
We primarily use Royal Mail 2nd Class Singed for as our srandard shipping option for items under 2 kilos. You will receive an email to say that your order has been shipped and your parcel should arrive 2 days after this (unless your email states otherwise). Sometimes these emails don’t make it through to your inbox, but if you have an account with us you can check your order status by logging in. Should you not receive your inland bound parcel within 3 days of this email then contact us at firstname.lastname@example.org.
We don’t generally provide tracking numbers for UK bound parcels as they are usually delivered very reliably.
You also have the option for a next day delivery via Royal Mail Special Delivery if you place your order before 1pm on a week day. We may remove this option during busier periods
A “completed” status means that your order has been shipped.
We subsidise all shipping so that you pay a flat rate.
All European orders are charged at £10 shipping per 2kg.
All other international orders are charged at £15 shipping per 2kg.
(for reference, a size 6 wrap weighs in the range of 1-1.2 kilos and a blanket weighs 1.6 kilos)
We send parcels out using the best value tracked courier service. These include Roayl Mail, DPD, UPS, DHL. We provide a tracking number for these services.. Once your wrap has left the UK it will be processed by your country’s national postal service. We will provide tracking numbers for all international purchases and these can be checked and followed on the Royal Mail website, your national postal service provider site and also any universal tracking sites. International postage is expected to take 5-10 working days but longer waits are not uncommon especially for North America.
Our website sends an email once we have marked your order as completed but sometimes these emails don’t make it through to your inbox. If you have an account with us you can check your order status by logging in. A “completed” status means that your order has been shipped. You can also view your tracking number here.
We are happy to add phone numbers or specific details/instructions to your parcel- you can include them in your shipping address or add them in the comments box when you order. We cannot guarantee that your local postal service will follow any specific instructions. All parcels will require a signature on delivery.